Support

Email [email protected] with your question. Include the email address you sign in with. You'll get an answer within two business days, in English or French.

Common questions

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. Orbit emails you a 6-digit code that works for one hour.

I didn't get the confirmation email

Check your spam folder. If it's not there, sign up again in the app with the same email address to get a new link.

Does Orbit send messages for me?

No. Orbit writes a draft, and you send it yourself from Messages, WhatsApp, email or any other app.

How do I cancel Orbit Pro?

Subscriptions are managed by Apple. In Orbit, go to Account, then Manage subscription. Or open your iPhone Settings, tap your name, then Subscriptions. Pro stays active until the end of the period you paid for.

I paid but I don't have Pro

Open Orbit, go to Account, then Upgrade to Pro, and tap Restore purchases. Make sure you're signed in to the same Orbit account you used to subscribe.

How do I stop the morning reminder?

In Orbit, go to Account and turn off Daily reminder. You can also turn off notifications for Orbit in your iPhone settings.

How do I delete my account?

In Orbit, go to Account, then Delete account. This permanently deletes your contacts, notes and drafts. Deleting your account doesn't cancel an App Store subscription, so cancel that first. The privacy policy explains the little that's kept.